Refund Policy

DeepRound sells paid interview-attempt packages through Paddle.com, our authorized reseller and Merchant of Record. Paddle processes the payment, applicable taxes, receipts, payment-related customer service, and returns.

Paddle's Buyer Terms and Refund Policy apply to your transaction. Nothing in this Policy limits any mandatory consumer rights available to you.

Submit your request through Paddle Buyer Support. Paddle may ask for your order details and the reason for your request. Paddle reviews refund requests and decides whether a full or partial refund is available under its Refund Policy and applicable law.

For help with access to DeepRound or a technical issue, contact [email protected]. We may need information about the affected attempt to investigate the problem.

Unless required by applicable law, purchases are refundable only where Paddle's Refund Policy permits. Submitting a request does not guarantee a refund. Paddle may consider the reason for the request, use or consumption of interview attempts, and other relevant circumstances.

DeepRound does not currently sell subscriptions. Purchased interview attempts do not expire and remain available while your account and the Service are available, subject to the Terms of Use.

If a material technical failure attributable to DeepRound or its providers prevents you from reasonably completing an interview, contact us. Depending on the circumstances, we may restore the affected attempt, provide a replacement attempt, or coordinate another remedy with Paddle. These remedies do not limit any mandatory rights you may have.

Consumers in some countries may have a statutory right to withdraw from a purchase. Where applicable, Paddle will present the relevant terms and obtain any request or acknowledgement required before providing immediate access to digital content or services. Your withdrawal right may be affected after performance begins, subject to applicable law.

Product support: [email protected]
Payment and refund support: Paddle Buyer Support